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The ALLDOS worldwide 24-hour service
Because customers hate to be kept waiting
For over 35 years, ALLDOS has been winning over customers with innovative, powerful products and system solutions for water treatment and many other industrial applications. But the ground where the real competitive edge is won and lost has long since shifted. Consistent customer focus is the key to success and this always comes into its own if somewhere in the world a process breaks down and urgent assistance is required.
In order to ensure permanent customer satisfaction, ALLDOS maintenance contracts include a well thought-out carefree package so that all our customers worldwide can count on a professional service with a comprehensive range of guaranteed services.
The basic principles of this ALLDOS International Service speak for themselves:
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Worldwide 24-hour English helpline: This means that we can be reached by phone round the clock, 365 days a year. No matter where you are phoning from or what time of the day or night you call, an automatic telephone router will put you through to the next available member of staff or the nearest Central Service Point in a time zone where it is daytime. |
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Express spare part delivery within 48 hours: In urgent cases we ensure that, on week-days, spare parts or predefined replacement kits arrive on site within 2 days. Items are delivered either from the nearest Central Service Point or from the central warehouse in Germany. |
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On-site service within 72 hours: This service is always available if customers cannot rectify malfunctions themselves using the telephone helpline or spare parts. Thanks to its Service Points, which are distributed throughout the world, ALLDOS is always able to provide specially trained service engineers who can provide on-site professional technical sup-port within a very short time. |
Providing customers with round-the-clock advice and hands-on assistance is not enough for the ALLDOS service specialists though. Their key objective is to ensure the same mistake is never made twice and to meet this challenge ALLDOS set up a dedicated com-plaints management department some years ago. This means that all technical faults, manufacturing/production errors and any useful information on what caused them and how they were rectified are stored in a data-base.
“Always learn from your mistakes” is the principle here, because analysing the information stored and putting it into practice on a technical level constitute the basis for maximising the availability of highquality products. Naturally, this pool of knowledge can be accessed by all ALLDOS Central Service Points worldwide at any time.
ALLDOS Eichler GmbH
Reetzstraße 85
D-76327 Pfinztal
Tel.: (+ 49) 7240 61-0
Fax: (+ 49) 7240 61-177
E-mail alldos.de@alldos.com
www.alldos.de
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